FOR THE RIGHT FIT
We want you to love every Layer piece you wear. If something isn’t quite right, we’ll help you get it sorted quickly.
You have 30 days from receiving your order to return or exchange an item.
To be eligible, your item must be:
- Unworn, unwashed, and in its original condition
- With tags attached and in original packaging
- Accompanied by proof of purchase (such as your order confirmation)
You can start a return in one of three ways:
- Use the form included in your delivery.
- Log into your Layer Account (if you created one) and request a return there.
- Email us at info@layeruk.com.
Once your request is received, we’ll confirm the next steps.
Please note:
- Customers are responsible for return postage unless the item is faulty or incorrect.
- Items sent back without completing one of the above return methods may not be accepted.
- Repack your item securely in its original packaging where possible.
- Include your completed return or exchange form inside the parcel.
- Attach your own postage label and send it using a tracked postal service — this ensures you have proof of return.
- Once we receive your parcel, we’ll process your return or exchange and email you with an update.
