We want every Layer product to become your go-to. If the fit isn't quite right, we'll help you get it sorted.

You have 60 days from the date your order is delivered to return or exchange eligible items.

Return Eligibility

To be eligible for a return or exchange, your item must be:

• Unworn and unwashed
• In its original condition
• Tags still attached
• Returned with proof of purchase

Returns

If you'd like to return an item for a refund, simply start a return through your Layer Account or contact our team.

Once approved:

• Package your item securely.
• Use a tracked postal service.
• Return postage is the responsibility of the customer unless your item is faulty or we've sent the wrong product.

Once your return arrives and passes inspection, we'll process your refund back to your original payment method.

Exchanges

Need a different size or colour?

We've got you.

You can exchange eligible items within 60 days of delivery.

Our exchange policy is simple:

• Exchanges are available for another size or colour of the same product family.
• Customers are responsible for return postage.
• Layer covers the shipping cost of your replacement item.

You can submit one exchange request per order, which can include multiple eligible products.

Replacement items are dispatched once we've received and inspected your return.

If your requested size or colour is no longer available, we'll contact you to arrange a refund.

Faulty or incorrect items

If your order arrives faulty, damaged or incorrect, we're here to make it right.

Please contact us as soon as possible with:

• Your order number
• A brief description of the issue
• Photos of the product where possible

Once reviewed, we'll arrange either:

• A replacement
• A full refund

For approved faulty or incorrect items, Layer will cover the return shipping costs.

Inspection

Every returned item is inspected before a refund or exchange is completed.

Items must be returned:

• Unworn
• Unwashed
• Free from marks, odours or damage
• With original tags attached

Items that don't meet these conditions may be returned to the sender.

Non-returnable items

The following items cannot be returned or exchanged:

• Personalised products
• Underwear
• Gift cards
• Final Sale items (where stated)

Refunds

Once your return has been inspected and approved, we'll process your refund within 2–3 working days.

Depending on your payment provider, it may take up to 10 business days for the funds to appear in your account.